Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when making reservations, creating an account, or contacting our customer service team. This includes your name, email address, phone number, and payment information.

We also automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.

2. How We Use Your Information

We use the information we collect to process your bookings, provide customer support, send booking confirmations and updates, and improve our services. Your contact information may be used to send promotional offers and updates about Dubai Sky Pool Aura, which you can opt out of at any time.

We analyze usage data to enhance user experience, optimize our website performance, and develop new features that better serve our guests.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies are small data files stored on your device that help us provide personalized content and improve our services.

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

4. Analytics and Performance

We use third-party analytics services to understand how visitors interact with our website. These services collect information about your visit, including pages viewed, time spent, and navigation patterns. This data is aggregated and anonymized to protect your privacy.

Analytics help us identify popular features, optimize booking processes, and improve overall user experience at Dubai Sky Pool Aura.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are processed through secure, encrypted connections using SSL technology.

While we strive to protect your data, no method of transmission over the internet is completely secure. We continuously update our security practices to maintain the highest level of protection.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years for accounting and legal purposes.

When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.